The Directive of the Prime Minister on developing e-Government towards digital government, promoting national digital transformation

Published on 29 - 04 - 2022

On 26/4/2022, the Prime Minister issued the Directive No. 2 /CT-TTg on developing e-Government towards digital government, promoting national digital transformation.

According to the Directive, the implementation of the Government's Resolutions and the Prime Minister's Decisions over the past time has achieved many positive results such as: Basic technical infrastructure meets the demand; national database on population, business registration and insurance have been completed, gradually exploited and used effectively; the exchange of electronic documents has come into order; many public services have been provided online at levels 3, 4; national e-Government rate has incresed; the awareness of digital transformation has been enhanced, clearly demonstrating the important role in the socio-economic development during and after the Covid-19 pandemic.

To continue developing e-Government towards digital government, promoting national digital transformation, the Prime Minister instructed ministries, ministerial-level agencies, Governmental agencies, the People's Committees of provinces, centrally-run cities as follows:

- To organize dissemination and thoroughly grasp to all relevant organizations and individuals on strengthening investment management to ensure efficiency, information safety, and network security in information technology application, development of e-Government towards digital government, national digital transformation. In particular, it should be noted that the implementation of the Intelligent Operation Center (IOC) system must be practical, effective and sustainable. The deadline: June 2022.

- To promote the development and use of national digital platforms for digital transformation, development of digital government, digital economy and digital society in sectors, fields and regions according to their competence and annual plans.

- To deploy according to the annual plan to use or move to the cloud computing platform, with special focus on securing the data center and cloud computing platforms and services for the digital government, digital government complies with standards, technical regulations and requirements to ensure information safety and network security; priority is given to the form of hiring professional services.

- To deploy or pilot the implementation of a ministerial and provincial general data processing and analysis platform to centrally store, synthesize, analyze and process socio-economic data from different sources, thereby creating new information and new data services for e-government and digital government. The deadline: December 2022.

- To effectively and smoothly connect and share data among state agencies to ensure avoiding overlapping and wasteful investment, and strictly comply with the provisions of the Decree No. 47/2020/ND-CP dated 09 April 2020 of the Government. To publicize the list of shared databases and the list of data sharing services; restrict the provision of information in the form of documents to the one that has been exploited through the form of connecting and sharing data among information systems. Do not collect data again or ask people and businesses to provide information and data when carrying out administrative procedures if these information and data have been connected and shared by state agencies, except for cases that the information and data do not meet the quality requirements, according to standards, specialized technical regulations or other provisions of law.

- To coordinate with the Ministry of Public Security, Government Office, Ministry of Information and Communications to prepare infrastructure and conditions to meet information safety and network security requirements to connect national databases, specialized databases, and information systems in service of handling administrative procedures with the National Database of Population, first of all the databases on businesses, taxes, customs, banks, driving licenses, health insurance, education and social security according to progress assigned in the Decision No. 06/QD-TTg dated January 6, 2022 and the Decision No. 422/QD-TTg dated April 4, 2022;

- To apply population data, identification and electronic authentication to provide online public services, prioritize the implementation of essential public services mentioned in the Decision No. 06/QD-TTg dated January 6, 2022 and the Decision No. 422/QD-TTg dated April 4, 2022 of the Prime Minister. The deadline: December 2022.

- To promote the use of online public services at a high level, focus on reviewing, advising and submitting to competent authorities for promulgation of policies to reduce time, fees and charges when performing administrative procedures on the electronic environment; organize the connection and integration to provide 100% of online public services at levels 3 and 4 to meet the requirements on the National Public Service Portal; carry out the authentication of electronic copies from the original; assign targets on the proportion of online public services that generate dossiers and the rate of online settlement of dossiers to each Department, Board, Branch, the People's Committees of districts, city and town in the locality; mobilize the participation of socio-political organizations, businesses and communities in disseminating and guiding the use of online public services. The deadline: June 2022.

- To conduct the digitization of records and results of administrative procedures in receiving and handling administrative procedures at the One-stop shop at ministerial and provincial levels from June 1, 2022, at district level from December 1, 2022, at commune level from June 1, 2023. Particularly, 25 essential public services under the Decision No. 06/QD-TTg dated January 6, 2022 will be digitized from July 1, 2022. To effectively carry out the plan to digitize the results of administrative procedures according to the provisions of the Decree No. 45/2020/ND-CP dated April 8, 2020.

- To promote the application of government-specific digital signatures in electronic documents, online public services, authenticate electronic copies from originals, carry out administrative procedures, direct and handle work in the electronic environment. To increase the use of government-specific digital signature authentication services in digital signing and authentication of digitized data; authenticate logins in the information systems of ministries, branches and localities.

- To connect and synchronize monitoring data to measure the use of online public services from the information system to settle administrative procedures at ministerial and provincial levels with the index evaluation system serving people and businesses of the National Public Service Portal, the system to monitor and measure the use of digital government services, ensure the utilization and not re-collect existing information.

- To improve capacity, service quality and expand connection, monitor and control centralized access to the Specialized data transmission network stably and smoothly, connect four administrative levels from central to commune level to serve digital government. The deadline: September 2022.

- To carry out the IPv6 transition; in which, priority is given to focus on converting IPv6 for electronic portals and online public services to serve people and businesses to access and use services of state agencies via IPv6. The deadline: December 2022.

- To fully conduct solutions to ensure network information security, specifically internal software developed by professional units, in compliance with the process of Safe Software Development Framework; the information system is fully implemented the plan to ensure information security by level; the information system is checked and assessed for network information security before being put into use, when upgrading, changing, periodically according to regulations; the information system is managed and operated according to the 4-layer model according to the Directive No. 14/CT-TTg dated June 7, 2019 of the Prime Minister.

- To complete the classification, identification and approval of the proposed information system security level and the plan to ensure information system security according to the level in accordance with the provisions of law and national standards on the safety of information system by level. The deadline: categorize, define, and approve the information systems level proposal by December 2022; fully implement the plan to ensure information system security according to the level of information systems in operation before June 2023.

- To foster and train cadres, civil servants and public employees under their management on digital transformation, development of digital government, digital economy and digital society according to the annual plan, with special focus on fostering and training skills in analyzing and exploiting data for decision making, policy making and ensuring network information security; mobilize social resources to participate in fostering and training the community digital technology network to support people and businesses in using digital platforms and when participating in activities in the digital environment.

- To establish a community digital technology network to support the implementation of the digital government, digital economy and digital society from the central level to the unit, grassroots, ward, commune, group and team levels as the core of the information technology specialist, with the participation of Ho Chi Minh Communist Youth Union, Vietnam Farmers' Association, Vietnam Cooperative Alliance, Vietnam Women's Union and representatives of postal businesses, telecommunications and information technology in each locality; participate in the National Community Digital Technology Network. The deadline: June 2022.

- To report on the use of funds from the state budget for the e-Government, digital government, information technology and digital transformation, and send it to the Ministry of Information and Communications for annual summarization and reporting to the Prime Minister. The deadline: December every year.

- Annually, to measure, evaluate, announce and rank the development level of e-Government, digital government and digital transformation for agencies and organizations under their management. The deadline: December every year.

- To perform key tasks assigned in the Decision No. 27/QD-UBQGCDS dated March 15, 2022 of the Prime Minister - Chairman of the National Committee on Digital Transformation on promulgating the operation plan of the National Committee on digital transformation in 2022.

In addition, the Directive also sets out specific tasks for  ministries and central branches.

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