At the conference at Hung Yen bridge point

At the conference, the delegates heard an introduction about the draft set of criteria to evaluate the quality of online public service delivery, assessment methods, test results and proposed roadmap, tasks and solutions for ministries, branches, localities and businesses. Accordingly, the set of criteria consists of 3 pillars with a total score of 100. Specifically: function evaluation criterion 70 points, performance evaluation criterion 20 points, and convenient information access criterion 10 points. The quality of online public service provision of the Public Service Portals is divided into 5 levels with scores ranging from less than 50 points to 100 points. The Ministry of Information and Communications evaluates the quality of online public services from the perspective of people's experiences with the Public Service Portal of 20 ministries, branches and 63 provinces and centrally-run cities. On the basis of survey, monitoring and measurement results in March 2023, the Ministry of Information and Communications summarizes and emphasizes 10 groups of issues and 20 specific tasks such as: Action Plan 2023, Information system to handle administrative procedures, full online public services...

At the conference, representatives of a number of ministries, branches and localities discussed a number of solutions and ways to improve the quality of online public service provision such as: Fees and charges exemption and reduction policy; shorten the processing time and in some days paper documents are not received; bring 100% of full online public services, and people only provide information once when handling administrative procedures…

Speaking at the conclusion of the conference, Mr. Nguyen Manh Hung, Minister of Information and Communications, Vice Chairman of the National Committee for Digital Transformation emphasized the need to change from the approach to improving the quality of public service. Ministries, sectors and localities shall upgrade software for performing online public services; urgently review administrative procedures and online public services, give priority to 25 essential public services. To accelerate the implementation of the receipt of dossiers and return of results of administrative procedures through the public postal service to support the implementation of online public services; ensure the availability of digital signing function on the Public Service Portal and encourage people to use it to perform online public services; sectors and localities step up the completion of connection, strengthen monitoring and measurement effectively; regularly evaluate, check and compare information and data…

Speaking at the Hung Yen bridge point, Mr. Nguyen Duy Hung, Vice Chairman of the Provincial People's Committee, Standing Deputy Head of the Steering Committee for Digital Transformation, required in the coming time, the Office of the Provincial People's Committee continued to closely coordinate with the Department of Information and Communications, departments and branches to develop specific plans to implement activities to improve the quality and efficiency of online public service provision in the province based on 20 tasks of the Ministry of Information and Communications. Departments and branches regularly coordinate with ministries and central branches to promptly capture information and guide to have a database deployed in the province. To expeditiously complete the information system and database. To quickly put into operation, operate the Intelligent Operation Center - IOC...